Refund Policy
Effective Date: January 1, 2025 · Last updated: April 7, 2026
My Crochet Studio offers a free plan and a paid Maker plan billed through Paddle, our Merchant of Record. Paddle handles all payment processing and is responsible for issuing refunds in accordance with applicable law.
14-Day Refund Window
If you are unsatisfied with your Maker subscription, you may request a full refund within 14 days of your initial payment or any renewal charge. To request a refund, contact us with your registered email address and the date of charge, and we will process it through Paddle promptly.
After the 14-Day Window
Refund requests submitted more than 14 days after the charge date are evaluated on a case-by-case basis. We do not guarantee refunds outside the 14-day window, but we will always try to find a fair resolution. If you believe you were charged in error, please contact us regardless of timing and we will investigate with Paddle.
Annual Plans
Annual subscriptions are eligible for a full refund within 14 days of the initial charge or renewal. If you cancel an annual plan after the 14-day window, you retain Maker access for the remainder of your paid year — no partial refunds are issued for unused months after the refund window closes.
How to Cancel
You can cancel at any time from your Settings → Subscription & Billing page. Cancellation stops future renewals — it does not trigger an automatic refund unless you are within the 14-day window.
- Your Maker features stay active until the end of your current billing period
- After the period ends, your account reverts to the free plan automatically
- All your patterns and saved data are preserved — nothing is deleted
- You can re-subscribe at any time to regain full Maker access
Your Statutory Rights
If you are located in the European Union or United Kingdom, you may have additional rights under consumer protection law (including the right to withdraw from a digital service contract within 14 days). Paddle, as our Merchant of Record, complies with these requirements. Exercising your statutory right to withdraw may result in loss of access to the service. Our 14-day refund window is consistent with these statutory rights.
Free Plan
The free plan requires no payment and no cancellation. Simply stop using it, or delete your account from Settings if you'd like all your data removed.
Contact
For any refund or billing question, contact us. We aim to respond within 1 business day.